Refund policy

Returns and Refunds

Thank you for shopping at Ocean Sun Enterprise. We want you to be fully satisfied with your purchase. Please review our return and refund policy below.

1. Eligibility for Returns/Refunds

  • Items must be unopened, unused, and undamaged, and in their original packaging.

  • A request for return must be made within 7 days of receiving the product.

  • For health and safety reasons, opened or used food products cannot be returned or refunded.

2. Non-Refundable/Non-Returnable Items

  • Products returned after the 7-day window.

  • Items that have been opened, used, or damaged by the customer.

  • Returns based on personal taste preference.

3. Damaged or Incorrect Items

If you receive an item that is damaged during shipping or the wrong product was sent:

  • Contact us within 48 hours of delivery.

  • Provide your order number and clear photos of the item.

  • We will arrange a replacement or a refund depending on the situation.

4. Refund Process

  1. Contact our support team at the details provided below.

  2. Once your request is approved, you may need to return the product to our warehouse (return shipping cost is covered by the buyer unless the product is damaged or incorrect).

  3. After inspection, refunds will be processed within 5–7 business days.

  4. Refunds will be made through your original payment method (FPX bank transfer, Touch ‘n Go, GrabPay, Credit/Debit Card, etc.).

5. Contact Us

If you have any questions about our refund policy, feel free to reach out: